Technology Infrastructure

Networking

• Cisco Systems – wired and wireless
• Wireless coverage extends to all classrooms, common spaces, several lawn areas, athletic fields and each residence hall lobby.
• Total Internet bandwidth: 500 MB
• Research network: Connected to iLight, a high-speed optical fiber network that connects all higher educational institutions throughout Indiana. ILight also provides access to Internet 2 and Lambda Rail national research networks.

Telecommunications

• Avaya telephony equipment
• VOIP
• Voicemail system: Communité from Interactive Intelligence

Systems Administration

• Server brand: Dell
• Central data center (built in 2009)
• Total servers: 130 (72 are virtualized using VMware)
• Total storage capacity: 40 TB

Standardized Software (major applications)

• Datatel (student information system)
• Microsoft Office
• SQL
• .Net
• Cognos
• FileMaker
• Ektron (Web content management system)
• Talisma (customer relationship management)
• Blackboard (learning management system)
• iSupport (help desk software system from GWI Software)
• Microsoft Exchange

Classroom Technology

• Marion campus – all classrooms are equipped with fully functional teaching stations and presentation equipment.
• Regional Education Centers – a multi-year plan is currently underway to implement state-of-the-art teaching stations in all regional centers.
• Tandberg video conferencing systems

Computers (2,600 total)

• Labs
• Marion campus: 691 computers in 40 labs
• Regional Education Centers: 102 computers in 15 total labs
• Operating Systems
• Windows XP / Windows 7
• Mac O/S
• Diversity (university-owned computers)
• 92% PC
• 8% Apple
• Desktop / Laptop Brand(s)
• Lenovo (laptops and desktops) – current vendor for Windows machines
• Apple
• Dell, Fujitsu

Technology Call Center

• Averaged 3,600 monthly support calls in 2009
• Averaged 1,300 monthly email requests in 2009
• Staffed by four full-time positions