Technology Infrastructure

Networking

  • Cisco Systems - wired and wireless
  • Wireless coverage extends to all classrooms, common spaces, several lawn areas, athletic fields and each residence hall lobby.
  • Total Internet bandwidth: 500 MB
  • Research network: Connected to iLight, a high-speed optical fiber network that connects all higher educational institutions throughout Indiana. ILight also provides access to Internet 2 and Lambda Rail national research networks.

Telecommunications

  • Avaya telephony equipment
  • VOIP
  • Voicemail system: Communité from Interactive Intelligence

Systems Administration

  • Server brand: Dell
  • Central data center (built in 2009)
  • Total servers: 130 (72 are virtualized using VMware)
  • Total storage capacity: 40 TB

Standardized Software (major applications)

  • Datatel (student information system)
  • Microsoft Office
  • SQL
  • .Net
  • Cognos
  • FileMaker
  • Ektron (Web content management system)
  • Talisma (customer relationship management)
  • Blackboard (learning management system)
  • iSupport (help desk software system from GWI Software)
  • Microsoft Exchange

Classroom Technology

  • Marion campus - all classrooms are equipped with fully functional teaching stations and presentation equipment.
  • Regional Education Centers - a multi-year plan is currently underway to implement state-of-the-art teaching stations in all regional centers.
  • Tandberg video conferencing systems

Computers (2,600 total)

  • Labs
    • Marion campus: 691 computers in 40 labs
    • Regional Education Centers: 102 computers in 15 total labs
  • Operating Systems
    • Windows XP / Windows 7
    • Mac O/S
  • Diversity (university-owned computers)
    • 92% PC
    • 8% Apple
  • Desktop / Laptop Brand(s)
    • Lenovo (laptops and desktops) - current vendor for Windows machines
    • Apple
    • Dell, Fujitsu

Technology Call Center

  • Averaged 3,600 monthly support calls in 2009
  • Averaged 1,300 monthly email requests in 2009
  • Staffed by four full-time positions

University Information Technology

Maxwell Center, Suite 220
4201 S. Washington Street.
Marion, IN 46953
765-677-2209
support@indwes.edu