Facilities Services is a customer-focused organization responsible for the overall stewardship and care of the buildings, grounds and infrastructure on the Marion, Indiana, campus. We provide comprehensive and expert service in maintenance, landscaping, housekeeping, transportation, utilities and campus mail. Whether you are a student, employee, alumnus, meeting guest or visitor, you are assured of facilities that are hallmarks of excellence because of our planned maintenance and renewal programs, which are carefully managed through the use of our long-range Maintenance and Renewal System (MARS).
We currently maintain 2.2 million square feet of building space and 350 acres of campus and athletic grounds with a talented team of more than 100 skilled technicians and trades workers, plus dozens of student workers. We offer many opportunities for flexible and rewarding student employment year round.
Facilities Services Administration
Facilities Services Administration is responsible for overall leadership of the division, and serves the central communication and business functions. We provide reliable, real-time response to facilities service requests from staff, faculty and students through our easy-to-use SchoolDude © maintenance management system. Work requests may be submitted online via access to the MyIWU website (password required).
The Leadership Team is also responsible for strategic facilities planning, renewal and replacement planning, and developing and implementing policies and procedures related to campus facilities.
Director of Facilities Services
Manager of Business Services
Human resources, accounts payable, department billing, payroll, student worker program, purchasing, warehouse services, shipping and receiving.
Associate Manager of Building Systems and Safety
Call center, work request processing, dispatching, work scheduling, CMMS administration, keys and card access systems, workflow management.
Facilities Services provides preventive and corrective maintenance services for the Marion campus in all trade areas. Specific areas of responsibility include:
- Roofs and building exteriors.
- Door, window and hardware repairs.
- Building interiors - walls, flooring, ceilings, painting.
- Mechanical, electrical, lighting and plumbing systems.
- Elevators and conveyors.
- Fire alarms and life safety systems.
- Utility and energy systems.
- Specialty systems - kitchen equipment, cabinet work, signage, laundry, etc.
This department also provides a number of special services in support of the University community:
- Special event and conference setups.
- Furniture moving and assembly.
- Commencement and Homecoming coordination.
- Sign and banner fabrication.
Manager of Operations
Building maintenance, painting, carpentry, roofs and exteriors, windows and doors, masonry, special event support, moving services. Eleven (11) tradespersons and technicians provide services in this area.
Manager of Energy and MEP Systems
HVAC systems, plumbing, mechanical, electrical, energy management, natural gas procurement, life safety systems, elevators, mechanical equipment service, utility systems. Thirteen (13) tradespersons and technicians provide services in this area.
Grounds and Landscaping
The Grounds and Landscaping department provides for the maintenance and care of the Marion campus grounds and athletic facilities. Our team of groundskeepers, certified chemical applicators, turf specialists and landscapers provides year-round service to maintain and beautify our campus. Services include:
- Lawn and turf care (125 acres of turf).
- Planting bed care (more than 3.5 acres of beds).
- Athletic field care (more than 10 varsity, practice and intramural fields).
- Greenhouse management (two greenhouses with more than 11,000 annual plantings).
- Irrigation and certified chemical application.
- Tree and shrub planting and care (more than 200 trees planted each year).
- Maintenance of streets (more than 4 miles), parking (more than 3,000 spaces), sidewalks (more than 10 miles) and plazas.
- Snow and ice removal.
- Special event and Homecoming support.
- Landscape design and construction for new facilities.
- Solid waste and recycling.
In an effort to reduce landfill waste and its cost and impact on the environment, IWU operates an active recycling program. For more information, visit IWU's Sustainability page.
Manager of Grounds and Landscaping
Landscaping care and maintenance, tree and shrub care, turf management, bed plantings and care, athletic field maintenance, landscaping design, snow removal, pavement and sidewalks, special event support, solid waste and recycling. Twelve (12) groundskeepers and specialists provide services in this area.
The Housekeeping department employs 48 committed staff on three shifts to provide the highest standard of care for the campus community, utilizing an effective team-cleaning method and green cleaning products. Specific services include:
- Total building cleaning services.
- Periodic scrubbing of floors and extraction of carpet.
- Pest control services.
- Building waste removal and handling of recycled materials.
- Window cleaning.
- Summer residence hall room cleaning.
- Special event and conference support.
Manager of Housekeeping Services
Housekeeping, building cleaning, pest control, special cleaning needs, special event support. Forty-eight (48) housekeepers and supervisors provide services in this area.
IWU operates a large fleet of service and departmental vehicles, as well as a motor pool offering transportation for faculty, staff and approved student activities for a daily or monthly charge. All persons operating university vehicles are subject to IWU's Transportation Policy.
This department provides the following services:
- Fleet and motor pool maintenance and repairs.
- Fuel management.
- Motor pool administration.
- Chartered bus services.
- Driver qualification and BMV/DMV driver checks.
- Vehicle purchasing and acquisition.
- Vehicle tagging and registration.
Manager of Transportation Services
Fleet and motor pool maintenance, vehicle reservations, bus chartering, vehicle registration, driver qualification.
As an integral part of the Facilities Services team, Mail Services provides the University with extensive expertise and knowledge in the areas of mailing, shipping, and understanding and applying postal regulations. Postal automation and processing services help the University save money.
Mail Services is responsible for the collection and delivery of U.S. and campus mail, receipt and delivery of parcels, and processing of metered mail, and acts as a liaison between the United States Postal Service (USPS) and IWU.
Mail Services is ready to answer questions and help University departments set up the most cost-effective mailing operation. University-wide seminars are held each year to update departments on major changes in the postal system. One-on-one or small-group seminars can also be arranged as needed. By taking advantage of these seminars, departments will benefit in both cost and time savings.
Mail Services operates a post office in the Barnes Student Center. Here, students can access their mailboxes and take advantage of a full array of mail and parcel delivery services.
Manager of Mail Services
Facilities Services provides a number of other services for the University community, often in collaboration with other departments.
- Central Building Document Management: Facilities Services archives and maintains paper and digital documents related to the construction, operation and maintenance of University assets. Documents include construction drawings, floor plans, maps, O&M manuals, finish schedules, material samples and technical data.
- Accessibility: IWU strives to create a campus that is accessible to persons with disabilities, including its programs, services, goods and facilities. For information concerning policies and procedures for students with disabilities, please contact the Center for Student Success at 765-677-2257.
- Environmental Health and Safety: IWU is committed to the safety and health of its students, faculty, staff and visitors. Facilities Services is partnering with the College of Arts and Sciences to ensure compliance with all applicable regulations, rules and ordinances regarding environmental health and safety. Concerns or questions should be directed to Don Rowley at 765-677-2313.