Building Maintenance
General maintenance/carpentry/furniture repair/locks and keys
painting/roofing/masonry/fire safety/electrical
HVAC (Heating, Ventilating, Air Conditioning)/energy management/bulb replacement/equipment moving

Housekeeping
Routine, emergency and special cleaning including:
carpet cleaning/floor cleaning, stripping, waxing/trash removal/hazardous material/pest control

Transportation
Van use and fee information for official IWU use only.

Grounds
Landscaping/street, sidewalk, and parking lot maintenance
Snow removal/road, sidewalk sanding/tree maintenance and trash pickup

Projects
Renovation improvements/blueprint-dpace planning
Building-code inspections/summer projects

1. Determine whether your service request is an emergency or routine
   
   • An emergency maintenance need should be called in at extension 2313. After hours and weekends, contact campus police at extension 2498.
   • A routine maintenance request will be entered into the computer Service Request System.
   • A numbered Service Request for your entry is processed in the computer system.
   • Routine maintenance / repair request (e.g. burned-out lights, leaky faucets) are scheduled in the order received. Availability of parts affect completion time.
   • Emergency work (e.g., power failure, health or safety hazard, potential damage to facility or equipment) is scheduled the same day.
   • For non-routine projects and those requiring major repairs and significant capital investment, please contact your senior level administrator for review.
   • For residential students, all routine Service Requests should be directed to residence life staff.
   
   
2. Most other maintenance requests are routine
   
   
   Keys and lock requests:
   
   • All interior facility key and lock requests must be submitted in writing with the department head's signature; as well as, your senior level administrator for all facility keys. Request forms are available at the Department of Physical Plant main office.
     Set-Up Requests
     
   • Five day advance notice is requested for all set-ups.
3. Project planning services and procedures
   
   • The university department initiates a written request to their senior level administrator.
   • Upon appropriate administrative approval, Facilities Services prepares a "scope-of-work" and a detailed cost estimate.
   • The requesting department must identify and secure a funding source.
   • Once approved, the requesting department is notified of project schedule and approximate project completion date.